Some Xiaomi Redmi Note 5 Pro users have complained about an issue that reduces the volume output, specifically when using a headset. The affected Redmi Note 5 Pro users reported the problem on the Mi Community forums. Xiaomi has addressed it by releasing an MIUI 220.127.116.11 OTA (over-the-air) update that is already rolling out for all the Redmi Note 5 Pro users. The new issue notably emerges days after the release of a Face Unlock feature for the handset. The issue, which has impacted some users – as per the posts on Mi Community, drops the volume output when using headphones. However, it doesn’t apparently affect the volume output from the loudspeaker.
In a statement to Gadgets 360, a Xiaomi spokesperson said, “We received feedback from Redmi Note 5 Pro users about the audio output via the 3.5mm jack. We have addressed the issue and users are already starting to see an OTA (MIUI v18.104.22.168) update which fixes the issue.” You can check the availability of the new update by going to the Settings > System updates option or by using the Updater app.